fDi Markets Newswire:

Jamaica's BPO boom

Jamaica cover

Originally published with the February/March 2016 issue of fDi Magazine

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At your service: Jamaica's tailor-made training aims to keep investors happy

The importance of training is recognised at all levels throughout Jamaica, to the point where many of its government-sponsored programmes are developed to cater to the specific needs of the industries investing in the country. Natasha Turak reports on the impact this has had with regards to FDI. 

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BPIAJ chief: Jamaica can lead Caribbean's BPO rise

Yoni Epstein, the president of the Business Process Industry Association of Jamaica and Itel BPO Solutions’ chief executive, has a vision. He tells Natasha Turak about his plan to turn the Caribbean island into a world-leading BPO destination over the next 10 years.

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Jamaica looks to realise its global BPO ambitions

Jamaica is eager to claim its share of the international outsourcing market and with a young, educated population, strong links to the US and the UK, a government committed to business-friendly policies, and an aptitude for customer service, the sector is expanding fast. 

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Building Jamaica's BPO reputation

To realise its ambition of becoming a globally known hub for BPO operators, Jamaica needed to attract big-name players. The Barnett Tech Park – in bringing in Vistaprint, and then Advanced Call Centre Technologies and Xerox – did just this, giving the country international credibility. Natasha Turak looks at how these essential first steps were taken.

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Jamaica looks inward to grow BPO prospects

Jamaica has carved a niche as a business process outsourcing hub. Anthony Hylton, Jamaica's minister of industry, investment and commerce, explains how government plans will further build on the growth already experienced by what is quickly becoming a key sector within the country's economy.

The fDi Report 2016

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