Latest Section Articles from Business Services

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Caipa president hopes for Haiti BPO boost

Caipa's president tells fDi about the BPO opportunities across the Caribbean.

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Caribbean looks to provide investors with higher level BPO offering

Offering services from contact call centres to legal process outsourcing, the Caribbean is providing an increasingly diverse set of options for firms across the outsourcing sector. 

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Caribbean builds up BPO credentials

With a strong legacy of service industry excellence, the Caribbean is now developing into a hub for the fast-changing industry of BPO. 

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Higher-value trend sweeps Caribbean BPO

Despite the Caribbean’s attractiveness as an outsourcing location, the industry trend towards higher value services, technology and innovation poses a challenge. 

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Asia-Pacific leads global list for BPO

The Philippines and India guide Asia-Pacific clear of the competition to take the crown as the leading region for greenfield FDI in BPO. Jonathan Wildsmith reports.

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Investment map of Germany 2018

fDi has compiled its first investment map to identify the leading cities, sectors and companies within each German state based on data from 2013 to 2017. 

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Costa Rica plays to its strengths and develops talent

Jorge Sequeira, managing director of the Costa Rican Investment Promotion Agency, CINDE, spoke to Courtney Fingar about its strategy of concentrating on the business and IT sectors, developing life sciences and manufacturing, and cooperating with businesses to ensure it can offer them the right skills.

Middle East business services continues downward trend

The Middle East’s business services sector is showing no signs of improvement, as figures from 2011 onwards illustrate. Cara Lyttle reports.

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At your service: Jamaica's tailor-made training aims to keep investors happy

The importance of training is recognised at all levels throughout Jamaica, to the point where many of its government-sponsored programmes are developed to cater to the specific needs of the industries investing in the country. Natasha Turak reports on the impact this has had with regards to FDI. 

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Building Jamaica's BPO reputation

To realise its ambition of becoming a globally known hub for BPO operators, Jamaica needed to attract big-name players. The Barnett Tech Park – in bringing in Vistaprint, and then Advanced Call Centre Technologies and Xerox – did just this, giving the country international credibility. Natasha Turak looks at how these essential first steps were taken.

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