Convergys, the largest investor in this sector by number of projects and jobs created, has opened a new call centre in Canada, creating 900 jobs. But the Cincinnati-based company remains committed to India, having also set up a 3000-staff contact centre in Bangalore. A destination to watch is the Philippines. It captured a new Convergys investment of its own in the past few years: a 3000-employee call centre, Convergys’ fourth in the country.

Note: The information included in this report is based on publicly available sources. Investment and employment information is not captured for all projects.

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CUSTOMER SUPPORT CENTRES: TOP LOCATIONS BY NUMBER OF PROJECTS, JAN 2002- JUN 2005

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Source: OCO Consulting