The leading three destination markets for customer contact centre and shared services centre projects between January 2003 and December 2007 were India, the UK and the Philippines – attracting 19%, 7% and 7% of investment projects respectively – according to OCO Global’s OCO Monitor investment tracking service.

The top three source markets for outward investment in this sector were the US (51% of projects), the UK (10%) and Germany (7%).

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Project Trends Analysis

Source: OCO Monitor

Jobs Analysis

*Jobs data based on both actual and estimated values

Source: OCO Monitor

Investment Analysis

*Investment data based on both actual and estimated values

Source: OCO Monitor

MARKETS SERVED THROUGH FDI PROJECTS:

Sample: 331 projects Source: OCO Monitor